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Dear Sir or Madam,

I seek your services to recover data from a usb flash drive. I believe that it is a sip drive (it could also be a cob). it carries a part number 8OM3SA10T and has a mximum capacity of 8GB. I live in India.

Could you please answer the following questions:
1) How much time does it take for you to recover the data.
2) How may I deliver the drive. Is it alright if I send it by post.
3) How and when may I pay for the service. Do you have a no data - no charge policy?
4) How can a receive the data. Could you upload a copy of the data as well as provide me with a physical copy sent by post (I can pay the postage in advance).

5) Will I be eligible for the discount mentioned in http://www.ingen.co.kr/index.php?mid=m40_notice&page=1&document_srl=7332


Also what is the chances of recovery. Since the drive is not reading I suspect it is electrical damage to the controller.

Thank you very much in advance,

Best Regards,
Rahul Gupta 

TAG •
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    admin 2013.06.18 13:07
    Thank you for your conern.
    Here answers for your questions:
    1) How much time does it take for you to recover the data.
    ans) We've launched service after 2010-05 and process 5~10 cases per month.
    recovery success ratio is about 97% during 1 year.
    2) How may I deliver the drive. Is it alright if I send it by post.
    ans) diliver by post ok
    address : Yongsan gu, hanagang ro 2 ga 314, yongsung biztel room 701, seoul, republic of korea.
    zip code : 140-750
    phone : 82-2-2077-1717, fax:82-2-2077-1718, mobile : 82-10-7739-3678
    mail : ingen@ingen.co.kr
    3) How and when may I pay for the service. Do you have a no data - no charge policy?
    ans) payent : paypal accepted before data returned.
    no data - no charge.
    4) How can a receive the data. Could you upload a copy of the data as well as provide me with a physical copy sent by post (I can pay the postage in advance).
    ans) you can download data from our webhard and original media can not be returned.
    5) Will I be eligible for the discount mentioned in http://www.ingen.co.kr/index.php?mid=m40_notice&page=1&document_srl=7332
    ans) it's local event for personal users, sorry.
    If memory chip inside cob was not broken, data extracting from memory chip will be possible.
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